After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrived at your country.
We will send you the tracking code of your orders to the email that you filled down when placing your order. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.
Your shipment may be delayed. Delivery time delays can be due to e.g.weather incidents, natural disasters, holidays, weather etc may occur. For this reason, we are unable to
guarantee the exact delivery time of your order. Please note that tracking information can be displayed after your order started being shipped.
We offer 100% safe shopping and accept payments via Paypal, Credit card, Debit card or Visa. So you can choose the most suitable one for you. All products are set in US Dollar, or our system will automatically exchange your currency to make it easy for you when placing an order.
We at Oceanjewelry always try to bring the best quality product to customers, However there are many factors that affect negativelyto the quality, especially shipping factor, that make our products be defective or damaged. Please Click Here for our Return Policy.
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out it's status.
Step 2: If you can not find out anything contact our Customer Service department by sending an email to firstname.lastname@example.org and provide your shipping addres again.
Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50%. Please be notified that these 2 options are our final solution for your request. If not, it was your careless as fillied in a wrong addres, thus we could not deliver your packet. In this situation, we need you to pay some extra fees for sending you a replacement. This is the inly option for you in this situation.
In case of providing us an incorrect shipping address, you should contact us immediately by sending us an email to email@example.com and provide us your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.